Job Description

We are seeking an experienced and passionate Host to join our team!

Benefits

• Career Advancement Opportunities
• 5 paid sick leave
• PTO Accrual
• Dining Discounts 

Responsibilities

• Greet all guests entering the restaurant and thank all guests leaving the restaurant
• Understand and operate the reservation/seating system
• Confirming upcoming reservations via reservation system
• Comfortable ID’ing guests
• Ensure reservations are prioritized and seated in a timely manner while striving to accommodate walk-in guests whenever possible
• Maintain an organized coat check system 
• Clearly and politely communicate with guests when delays and/or waits occur
• Recognize key people in the industry, VIP guests, regulars, and contacts related to the company and follow company protocol related to their visit
• Communicate respectfully and clearly with service team and management
• Maintain cleanliness and organization at the host stand and front door area
• Perform routine bathroom checks throughout service

Required Qualifications

• A positive and enthusiastic attitude, as well as a desire to learn, grow, and develop new skills
• Excellent communication, organizational, and interpersonal skills
• Ability to remain calm under pressure and resolve guest conflict
• Willing to accept guidance in a positive manner and implement the direction in a way that is productive for both you and the team
• Able to work in a standing/walking position for long periods of time
• Ability to demonstrate quick thinking and adaptability in a constantly changing environment

Preferred Qualifications

• 1+ years of Host, Lead Host, or Maitre D’ experience in an upscale, high volume establishment 
• Ability to navigate the Resy reservation system
• Proven experience learning seating charts and escorting guests to their tables
• Ability to run host stand with support of leadership, directing other hosts to seat tables and complete other necessary tasks and responsibilities
• Ability to train new Hosts in all aspects and responsibilities of the role
• A proven track record of dependability and a continuous focus on learning and development

Physical Demands

• The physical demands for this position are seeing, hearing, speaking, reaching, frequently lifting up to 25 pounds, occasionally lifting up to 50 pounds, sitting, standing, for 4 to 8 hours, bending, and moving intermittently during working hours. These physical requirements may be accomplished with or without reasonable accommodations.
• Must be comfortable working outdoors and able to project warmth, presence, and hospitality in all weather conditions.

The duties of this position may change from time to time. Sip and Guzzle reserves the right to add or delete duties and responsibilities at the discretion of Sip and Guzzle or its managers. This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Sip and Guzzle is proud to be an Equal Opportunity Employer.

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